Remote Customer Support Specialist

We are seeking a dedicated and customer-focused Remote Customer Support Specialist to join our team. In this role, you will be the first point of contact for customers, providing assistance via phone, email, and chat. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service in a remote environment.

Responsibilities:

1. Respond promptly to customer inquiries through phone, email, and live chat.
2. Troubleshoot and resolve customer issues related to products, services, or accounts.
3. Escalate complex cases to higher-level support teams when necessary.
4. Maintain accurate records of customer interactions in the CRM or ticketing system.
5. Provide guidance, product knowledge, and solutions to improve customer satisfaction.
6. Meet performance metrics such as response time, resolution time, and customer satisfaction.
7. Collaborate with team members and share feedback to improve support processes.